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Hello everybody! Welcome to the EnglishBlog. In this podcast, you’ll be learning some useful survival English on how to make a phone call.
Before starting, let me first explain that the lesson is divided into two parts:
PART ONE: you’ll be listening to some useful telephone expressions, you’ll then hear a short explanation of these words.
PART TWO: you’ll be listening to a telephone conversation.
So let’s start!
Woman: Now you are going to learn some useful telephone expressions.
Woman: Hello, Sheffield Computer Services, Susan Jones speaking.
Man: When somebody answers the phone for a company, this is a standard introduction, to state the company name, and then the person who is speaking. For example:
Woman: Good afternoon, Joanna speaking, how can I help you?
Man: Hello, BNT computers, George speaking.
Woman: Hello, Could I speak to Jeremy Fuller please?
Man: This is a standard telephone expression, when you want to speak to a particular person. Listen to these examples:
Woman: Hello, Could I speak to Mrs. Johnson please.
Man: Could I speak to the HR manager please?
Woman: Hold the line please.
Man: This means “wait a moment,” and is a standard telephone expression, while the secretary checks if a person is available. Listen to this example:
Woman: Could I speak to Mr Jones please?
Man: Hold the line please, while I see if he is available.
Woman: One moment, I’m putting you through.
Man: This expression means that you are being connected to the person you requested to speak to. Listen to this example:
Woman: OK sir, I’m just putting you through to Mr Jones now.Man2Hello, Mr Jones speaking.Woman: I’m afraid he’s out at the moment, can I take a message?
Man: If the person is unavailable, this is a standard offer for you to leave a message for that person. For example:
Man: Hello, could I speak to Mr Jones please?
Woman: I’m afraid he’s out at the moment, can I take a message?
Woman: Imagine you need to phone a company in England for information for your studies, or even work experience, naturally you’ll be nervous, but don’t worry, English telephone language is very standardised. Now you’ll listen to a student making a phone call to an English company.
Woman: Good afternoon, Wilson’s Silver Ltd. Judy speaking, how can I help you?
Man: Hello, I’d like to speak to Mrs. Goodacre please.
Woman: May I ask who’s calling?
Man: Yes, my name is Joe Lawson.
Woman: Hold the line please. Ok, I’m just putting you through Mr Lawson
Man: Thank you.
Woman2: Hello, Sally Goodacre here,
Man: Hello, my name is Joe Lawson and the reason for my call is that I’m doing my thesis on the history of silver making, and I wondered if I could visit your company and see some of the original silver works.
Woman2: Certainly, we were one of the first silver makers in Sheffield, and you’re welcome to come for a tour. When would you like to visit?
Man: Well, I’ll have to arrange my flights, but, if next Tuesday’s okay for you?
Woman2: It shouldn’t be a problem, call me when you’ve booked your flight, and then we can confirm an appointment, so I can organise everything for you.
Man: Thank you very much, Goodbye.
Woman2: Goodbye, and I look forward to meeting you.
Woman: If you wish you can hear this lesson again. In the meantime we hope we have helped you to be more confident with your English. Watch out for the next topic. Thank you for using the EnglishBlog.
This lesson is very important! Now I can make phone call to my australian friend!!!
you're great!!!!!!!
I like what you're doing!!!!
I'd like to say "hello!" to Mr. Goldman and Andrew. Welcome to the EnglishBlog